Columns Category
Why a new generation of CRM could be around the corner?
Customer relationship management has historically failed to deliver on the ‘relationship’ piece. But ‘Neo CRM’ could be about to rectify this. If there’s a fundamental flaw in ...
The Relationship Economy
The Relationship Economy In the emerging Relationship Economy well-facilitated, ongoing customer-supplier interactions have the power to reveal value for both parties, and, In the process, dissolve th...
Customer Centricity: The ultimate Outside-In lesson for us all
Customer Centricity When companies talk about Customer Centricity it is often from an Inside-Out perspective. A “Look, there are our target customers – go get ‘em” approach, with a “Buy what we’ve got...
Co-creation Experts
Enter the exciting new world of co-creation: Imagine an all-stakeholder platform where participants talk, learn, engage in tasks and experiment within a safe, ongoing environment: Relational intellige...
Co-creation Platforms and Innovation Consultancy
Co-creation Platforms Innovation, Consultative Selling, R&D Service-integrated Relationships (SiR) SiR Intel AI We believe that co-creation platforms can deliver the highest level of engagement – ...
Networked Markets
Dynamically brand synergistic schemas via cross functional networks. Quickly visualize web-enabled strategic theme areas for cross functional e-business. Enthusiastically productize client-centered we...
